Frequently asked questions

A Texas-based B2B wholesale supplier of topical cosmetic exosome products and individualized hUCT-MSC for licensed medical professionals, with account support, compliance resources and training. Stem Nova Network is a DBA of D1D Enterprises, Inc.

Licensed MDs, DOs, NPs and PAs with an active license. Every account requires an application, license verification and approval before ordering.

In the United States, in an FDA-registered tissue establishment that is cGTP-compliant (21 CFR Part 1271) and state licensed.

Dr. Clay Buchanan, MD, our Medical Director. He reviews product documentation and training content and oversees regulatory compliance. He does not provide clinical recommendations to ordering practices. More about the role.

Topical cosmetic exosome products (3DEXO+ 77B, Dermal Papillary Secretome Matrix+ 150B and the NovaRenew two-step system), and hUCT-MSC in 25M and 10M vials: 97% post-thaw viability, individualized and not FDA-approved. For the 25M hUCT-MSC: Wharton's jelly tissue source from AATB-accredited establishment with this tissue category within scope of accreditation.

A manufacturing method in which cells grow in a closed, controlled three-dimensional vessel instead of on flat 2D flasks. See 3D bioreactor culture for the published yield data.

Manufacturing lab COA, independent lab COA, NTA report for exosome lots, viability report for hUCT-MSC lots, donor eligibility summary, and storage and handling documentation. All of it is lot-specific.

Nanoparticle tracking analysis measures particle concentration and size distribution. We run it with NanoSight instrumentation on every exosome lot, so the count on the label is measured on that lot.

No. Stem Nova Network does not provide dosing or procedural guidance. Clinical decisions remain with the licensed practitioner.

Submit the wholesale application with your practice details and license information. Credentials are verified and accounts are typically approved within 24 hours.

An active state license (MD, DO, NP or PA), a licensed practice with a physical location, a completed application and license verification by our compliance team.

After your initial setup order, there is no ongoing minimum.

Through the wholesale portal or your account representative. Every order ships with lot-specific documentation.

Yes. 01 Foundation of the Biologics Integration Academy is included with every account; 02 Integration and 03 Accelerator are available. About the Academy.

They ship frozen on dry ice by overnight courier in temperature-monitored packaging. Store at −80 °C on receipt.

They ship cryopreserved and frozen with temperature monitoring. Liquid nitrogen is the preferred storage method; a −80 °C cryo freezer is acceptable. Post-thaw viability is 97%, independently verified.

Most orders process within one to two business days and ship overnight. Availability may vary by state.

Because of cold-chain requirements, returns are handled case by case. Contact your account representative immediately about any cold-chain, damage or documentation issue. See our Refund, Returns & Claims Policy.

No. They are manufactured in an FDA-registered facility under cGTP (21 CFR Part 1271); registration is not approval. Exosome products are topical cosmetic products; hUCT-MSC products are individualized and not FDA-approved.

Current good tissue practice: the requirements in 21 CFR Part 1271 for how human cells, tissues and cellular and tissue-based products are recovered, processed, stored, labeled and distributed.

Dual-lab testing by the manufacturing lab and an independent lab: sterility (21 CFR 610.12), endotoxin, mycoplasma, NTA for exosome lots, and for hUCT-MSC lots cell count, post-thaw viability, ISCT identity markers (CD73, CD90, CD105) and a viral panel. See Quality & Testing.

The establishment has registered and listed with the FDA, as required for facilities handling HCT/Ps, and is subject to inspection. It is not product approval.